Each ceramic piece is kiln-fired and hand-finished. Slight differences in the lotus color gradient, glaze tone, tiny mineral marks, or small surface pores are natural results of the crafting process.
The acrylic cover may attract dust through static or show faint surface marks and traces from its protective film. Remove any protective film before use and wipe gently with a soft, dry microfiber cloth. Do not use alcohol, abrasive materials, or strong cleaning products.
Before lighting incense, make sure the ceramic base, lotus ornament, acrylic cover, and top are positioned securely. The components are designed to sit together without being forced or tightly locked into place.
Use only backflow incense cones with a hole in the base. Standard incense cones will not create the downward-flowing smoke effect.
The clear cover helps reduce airflow disruption, but strong drafts from fans, air conditioners, or open windows may still affect the smoke flow.
Backflow incense may leave ash or natural smoke residue on the central channel, acrylic cover, lotus, or base. Allow every part to cool completely before taking the burner apart and cleaning it gently.
Always place the burner on a level, stable, heat-resistant surface in a properly ventilated area. Keep it away from flammable materials, children, and pets. Never leave burning incense unattended, and allow the burner to cool fully before moving or disassembling it.