MORI TASTE is operated by [Hubei Chudu Technology Co., Ltd]. This policy applies to orders delivered to the United States and the European Union. It does not limit any mandatory consumer rights under applicable law.

1. 30-Day Returns

You may request a voluntary return within 30 calendar days after delivery.

Incense products must be unused, unburned, complete in quantity, and returned with all original packaging. They must be free from ash, moisture, contamination, added fragrance, or customer-caused damage.

Incense holders, burners, bases, and accessories must be unused, complete, and free from ash, soot, smoke residue, heat marks, stains, or cleaning marks.

Opening the packaging only to inspect the product does not automatically make it ineligible. Eligibility is based on the product’s actual condition.

Products that have been burned, used, partially consumed, returned incomplete, contaminated, or damaged after delivery are not eligible under our voluntary return policy.

2. Scent Preference and Handmade Variations

Fragrance is subjective. Disliking a scent or finding it stronger or softer than expected is treated as a change of mind, not a product defect.

Minor variations in colour, grain, glaze, texture, thickness, dimensions, or appearance are normal for handcrafted and natural-material products, provided they do not affect normal use.

Receiving the wrong fragrance, a materially different product, a broken item, or an item that cannot function as described is not considered a normal variation.

3. Damaged, Missing, or Incorrect Orders

Please inspect your order after delivery. For visible damage, missing items, or incorrect products, contact us within 7 days whenever reasonably possible.

Include your order number and clear photographs of the parcel, shipping label, internal packaging, and affected product.

After verification, MORI TASTE may provide a replacement, send the missing or correct item, or issue a partial or full refund. Customers will not be required to pay additional shipping costs for verified damage, defects, missing items, or seller errors.

The 7-day request does not remove any mandatory right relating to hidden defects or faulty goods.

4. Return Process and Shipping Costs

Contact [SUPPORT EMAIL] before sending a return. Include your order number, the product involved, and the reason for return.

All returns must be sent to our designated return centre in China:

[CHINA RETURN ADDRESS]

For change-of-mind returns, scent preference, duplicate purchases, or ordering mistakes, the customer is responsible for the direct cost of returning the goods to China. International return shipping may be substantial.

Use a trackable shipping service and keep the receipt. Do not send returns to the sender address shown on the original parcel, and do not send cash-on-delivery or freight-collect parcels.

MORI TASTE does not charge a fixed restocking fee.

5. Refunds and Exchanges

Once an eligible voluntary return is received and inspected, the refund will be submitted to the original payment method within 5 business days. Your payment provider may require additional processing time.

For voluntary change-of-mind returns, we refund the product price actually paid and any applicable tax separately collected by MORI TASTE. Original shipping charges and return shipping costs are not refundable.

We do not normally provide direct exchanges for a different fragrance or product. Return the eligible item for a refund and place a new order.

Where permitted by law, a refund may be reduced to reflect actual loss in value caused by use, burning, missing quantities, contamination, damage, or handling beyond reasonable inspection.

6. Duties and Import Taxes

MORI TASTE uses duty-paid shipping for orders delivered to the United States and the European Union.

Applicable import duties and import taxes are included in the amount paid for the order. Customers should not be charged additional import fees upon delivery.

If a carrier unexpectedly requests an import payment, contact [SUPPORT EMAIL] before paying or refusing the parcel.

7. Refused or Undeliverable Parcels

Refusing delivery or failing to collect a parcel does not automatically count as a return request.

When a parcel is returned because of an incorrect customer-provided address, refusal, missed delivery attempts, or failure to collect it, any refund may be reduced by the actual non-recoverable shipping costs, where permitted by law.

No fixed penalty or handling fee will be charged.

8. European Union Right of Withdrawal

EU consumers have the right to notify us that they are withdrawing from an eligible online purchase within 14 days after delivery, without giving a reason.

After submitting the withdrawal notice, the goods must be returned within 14 days to our return centre in China. The customer is responsible for the direct return shipping cost for non-faulty goods.

For a valid withdrawal of the full order, MORI TASTE will refund the product payment, applicable taxes collected by us, and the cost of the least expensive standard delivery option offered. Additional express or premium delivery costs are not refundable.

We may withhold the refund until we receive the returned goods or reliable evidence that they have been sent.

Opening packaging for reasonable inspection does not automatically remove the right of withdrawal. However, the customer may be responsible for actual diminished value caused by burning, consuming, contaminating, damaging, or excessively handling the product.

This policy does not limit EU consumer rights relating to faulty, damaged, or non-conforming goods.

9. Contact Information

Brand: MORI TASTE
Legal business name: [LEGAL BUSINESS NAME]
Business address: [LEGAL BUSINESS ADDRESS]
Customer service email: [SUPPORT EMAIL]
Return address: [CHINA RETURN ADDRESS]

Model Withdrawal Form for EU Customers

Use of this form is optional.

To:
[LEGAL BUSINESS NAME]
[LEGAL BUSINESS ADDRESS]
[SUPPORT EMAIL]

I hereby notify MORI TASTE that I withdraw from my purchase of the following goods:

Order number:
Goods:
Ordered on:
Received on:
Customer name:
Customer address:
Date:
Signature: Only required when submitted on paper.