Under our 30-day return policy, you may request a return for eligible unused and unburned items within 30 calendar days of delivery. Keep the original product packaging and all included accessories. Opening the packaging for inspection does not automatically affect return eligibility.
For damaged, incomplete, incorrect, or defective items, contact us for help. If a return is required because of a product issue, MORI TASTE covers the necessary return shipping cost. We do not charge restocking fees or fixed return-handling fees.
To request a return, email hello@moritaste.com with your order number or proof of purchase, the items to be returned, and a brief reason. Wait for our return address and instructions before sending anything back. Do not use the original address printed on the parcel.
We initiate an eligible refund to your original payment method within 5 business days after receiving and inspecting the returned item. If we confirm that no return is needed, we initiate the refund within 5 business days after confirming the refund.
Read our Shipping, Returns & Refunds policy for full eligibility, return instructions, and refund terms.