MORI TASTE | Términos de Servicio
Última actualización: 16 de septiembre de 2026
1. Alcance de estos Términos y Condiciones e Información Empresarial
Estos Términos de Servicio se aplican cuando visitas https://www.moritaste.com , compras productos de fragancia o accesorios, usas nuestro cuestionario de recomendación de productos, o contactas a nuestro equipo de servicio al cliente
MORI TASTE es nuestro nombre de marca. En estos términos, “nosotros” y “nuestro” se refieren a los operadores de este sitio web y a los comerciantes que venden productos a través de este sitio web. Nuestra empresa está ubicada en Guangzhou, provincia de Guangdong, China. Por favor, consulta el Artículo 13 para obtener información de contacto completa.
Estos términos, junto con las páginas de productos relevantes y nuestras políticas de envío, devoluciones y reembolsos , delinean los términos aplicables a los pedidos minoristas estándar.
Para pedidos al por mayor, la selección de productos, cantidad, precios, pago, envío y disposiciones de postventa estarán sujetos a la cotización, confirmación de pedido, factura u otros términos escritos acordados entre MORI TASTE y el cliente mayorista.
Para saber cómo manejamos su información personal, revise nuestro política de privacidad antes de realizar su pedido. Si tiene alguna pregunta, contáctenos.
2. Necesidades de aprovisionamiento e información del cliente
Debe tener la capacidad legal requerida por la ley aplicable para celebrar un contrato de compra, y debe estar autorizado para utilizar el método de pago seleccionado para el pedido.
Si está realizando un pedido al por mayor en nombre de una empresa u otra organización, debe estar autorizado para confirmar el pedido y los términos de la transacción relacionados en su nombre.
Por favor, proporcione información de pedido precisa y completa, incluyendo su dirección de correo electrónico de contacto, nombre del destinatario y dirección de envío, para que podamos procesar su pedido, organizar el envío y proporcionar soporte postventa.
Antes de enviar su pedido, verifique cuidadosamente el producto, cantidad, monto del pago e información de envío.
Si encuentra algún error después de realizar su pedido, contáctenos lo antes posible. Haremos nuestro mejor esfuerzo para ayudarle según el estado actual de procesamiento y envío de su pedido.
Si el nombre del destinatario, información de contacto o dirección de entrega proporcionados por el cliente son incorrectos o incompletos, lo que resulta en tarifas de reenvío, tarifas de corrección de dirección u otros costos adicionales razonables, estos costos pueden ser asumidos por el cliente, a menos que se disponga lo contrario por la ley aplicable .
Seguiremos ayudando en la investigación y resolución de problemas de entrega relacionados.
3. Descripción del producto, contenido del empaque y variaciones naturales
Nuestra página de productos proporciona información detallada sobre la apariencia, materiales, especificaciones, contenido del empaque y uso previsto de los inciensos y accesorios para quemadores de incienso. Por favor, lea la información del producto detenidamente antes de comprar.
Los artículos hechos a mano pueden variar razonablemente en tamaño, color, textura o forma.
Estas diferencias deben mantenerse dentro de un rango razonable como se describe en la página del producto y no deben afectar la calidad, funcionalidad o seguridad esperadas del producto.
Daños, artículos faltantes, defectos del producto o discrepancias de material que no se ajusten a la descripción del producto no se consideran diferencias normales de artículos hechos a mano y serán tratados de acuerdo con estos términos y nuestras políticas de envío, devoluciones y reembolsos. .
El tiempo de combustión es una aproximación. El tiempo de combustión real puede variar dependiendo del entorno, el flujo de aire y el uso.
El incienso con el mismo nombre de aroma puede oler ligeramente diferente entre tamaños o líneas de productos.
El contenido real y los accesorios del producto están sujetos al contenido del embalaje indicado en la página del producto correspondiente.
Los quemadores de incienso, los soportes de incienso, los accesorios de recolección de cenizas, las decoraciones y otros accesorios mostrados en la fotografía de estilo de vida no se incluyen automáticamente en el producto, a menos que se enumeren específicamente como parte del embalaje.
El incienso de retroceso debe usarse con un quemador de incienso de retroceso adecuado. A menos que la página del producto indique explícitamente que el producto es un conjunto o paquete combinado que incluye un quemador de incienso, el incienso de retroceso no incluye un quemador de incienso.
4. Precios, pago y promoción
Antes de completar su compra, se mostrará el precio del producto, la moneda de la transacción, el costo de envío y los descuentos aplicables.
Por favor, revise cuidadosamente los detalles del producto, la cantidad, los costos de envío y el monto total mostrado en la página de pago antes de realizar el pago.
Los pedidos realizados a través del sitio web deben pagarse de acuerdo con el monto total mostrado en el pago.
Este sitio web actualmente admite pagos de PayPal . Sus opciones de pago actuales se mostrarán en la caja.
Los clientes mayoristas que elijan pagar a través del sitio web deben primero confirmar los productos, cantidades y precios mayoristas con nosotros.
Antes del pago, ajustaremos el monto total del pedido de acuerdo con el precio mayorista acordado por ambas partes. El cliente podrá pagar entonces el monto confirmado a través del sitio web.
Para pedidos mayoristas gestionados fuera de línea, el método de pago y el calendario de pago serán determinados por la cotización, la confirmación del pedido, la factura u otro acuerdo escrito entre las partes.
Los cupones, descuentos y otras promociones están sujetos a los términos y condiciones indicados en el momento de la promoción.
Los arreglos de despacho aduanero, derechos e impuestos de importación para pedidos minoristas estándar se describen en la Cláusula 6 de estos Términos y Condiciones, así como en nuestro políticas de envío, devoluciones y reembolsos. .
Para pedidos mayoristas, la asignación de estos costos se determinará en función del precio cotizado y de los términos del pedido acordados por ambas partes.
Los cambios de precios se aplican a los nuevos pedidos realizados después de que los cambios entren en vigor.
Para pedidos que ya se hayan establecido legalmente, no exigiremos un pago adicional simplemente porque el precio del producto cambie posteriormente.
Si hay errores obvios en el precio de los productos, en los cálculos de descuento u otra información del pedido, nos pondremos en contacto con los clientes afectados de inmediato para explicar el problema y manejar el asunto de acuerdo con las leyes aplicables.
We will not charge any additional fees or replace the products you order with other products without your consent.
5. Order confirmation, changes, and cancellation
Please keep your order number, payment records, and other proof of purchase safe so you can use them when you need to track your order or seek after-sales support.
For orders submitted and paid for through the website, we will send an order confirmation via email.
If you need to change the recipient, shipping address, product, or quantity, or if you wish to cancel your order, please contact us as soon as possible using the following methods:
We will check the current processing and shipping status of your order and inform you whether your requested changes or cancellations are still possible.
If the order has already been shipped, any cancellation or return request will be processed in accordance with applicable law and our shipping, returns and refund policies .
If insufficient stock, payment issues, incorrect product information, or other specific problems affect our ability to complete your order, we will contact you promptly to explain the situation.
If a refund is issued, the eligible amount will be returned to the original payment method.
Without your consent, we will not refund the amount due to your original payment method in the form of store points, credits, or coupons.
Changes or cancellations to wholesale orders shall be subject to the quotation, order confirmation, invoice, or other written terms agreed upon by both parties.
6. Transportation, distribution, and customs
Standard retail orders will be automatically shipped from our warehouse in China or the United States, depending on product inventory and delivery address.
We currently offer retail delivery to the countries and regions supported at checkout . Any destination restrictions and available delivery methods will be displayed at checkout.
A menos que un tiempo de procesamiento diferente esté claramente indicado en la página del producto antes de la compra, los pedidos generalmente se procesan y se preparan para el envío dentro de 2 a 3 días naturales después del pago.
Aromatherapy products and incense burners may be shipped separately for packaging or shipping purposes.
If the order is split into multiple packages, each package will have separate tracking information.
Ya sea que su pedido se envíe desde nuestro almacén en China o en EE. UU., el tiempo estimado de entrega es de 5 a 8 días naturales después del despacho.
Por favor, permita aproximadamente de 7 a 11 días naturales en total desde el pago hasta la entrega, incluyendo de 2 a 3 días naturales para el procesamiento y la preparación del pedido. Este plazo total es una estimación y puede verse afectado por procedimientos aduaneros, períodos de envío pico, condiciones meteorológicas, operaciones de los transportistas u otras circunstancias fuera del proceso de entrega normal.
We currently ship to the United States and EU member states. Orders of US$59 or more qualify for free shipping; orders below US$59 have a shipping fee equal to US$7 in the checkout currency. Available shipping methods and estimated delivery times are shown at checkout based on the delivery address.
The estimated delivery time is calculated from the date the package is shipped, excluding order preparation or processing time.
Customs procedures, peak shipping seasons, weather conditions, carrier operations, or other transport-related factors can sometimes cause delays.
For standard retail orders shipped to supported destinations, we will arrange the relevant international shipping and bear the applicable customs clearance fees, duties and import taxes .
Retail customers should not be required to pay these fees separately when they receive an order.
If the carrier, customs authorities, or other organizations require you to pay customs clearance fees, duties, or import taxes, please contact us before making payment so that we can verify and assist with the request.
If we are unable to ship within the promised timeframe, we will contact you before the original shipping deadline to explain the reason, provide an updated estimated shipping date, and allow you to choose to seguir esperando o cancelar los artículos afectados para obtener un reembolso .
If applicable law requires your consent before extending the shipping time, and we are unable to obtain that consent, we will cancel the affected goods that have not yet been shipped and immediately refund you via the original payment method.
If your package has not been delivered by the estimated delivery time, please contact us so we can investigate.
If the package is confirmed to be lost, we will contact you to find out how you would like to resolve the matter and arrange for a free replacement or refund .
No investigation by any operator shall limit or affect any consumer rights you may enjoy under applicable law.
Wholesale orders can be shipped by sea or air according to customer requirements.
The shipping method, freight, estimated delivery time, customs arrangements, and applicable taxes for wholesale orders are all determined by the agreed-upon quotation and order terms.
7. Returns, refunds, and after-sales support
7.1 Standard Retail Order 30-Day Return Policy
For standard retail orders purchased through the MORI TASTE website, we offer a 30-day return period.
You can apply for a return within 30 calendar days of receiving your order .
Returns due to personal fragrance preference, change of mind, or purchase of promotional or discounted items must meet the following conditions:
- This product has never been used or burned;
- Retain the original product packaging;
- All accessories are retained;
- The product was not damaged due to operations that exceeded the scope of reasonable and necessary inspection.
Opening the packaging does not automatically disqualify the product from being returned, as long as the product itself is unused, unburned, and meets the other conditions mentioned above.
Incense that has already been used or burned is generally not eligible for this additional 30-day return policy.
This restriction does not apply to products with quality issues.
This 30-day return policy does not restrict any consumer rights you may have under applicable law.
7.2 Damaged, missing, incorrect, or defective items
If your order arrives damaged, missing items, contains the wrong items, or has a product quality issue, please contact:
Provided:
- Tu número de pedido u otra prueba de compra;
- Brief description of the problem;
- If possible, please provide a photo showing the problem.
We don’t need unboxing videos.
Once the problem is confirmed, we will provide a suitable solution based on the specific circumstances and, with your consent, arrange for a free replacement or reshipment .
For standard retail orders, we will cover the cost of replacing the product, shipping costs, and any related customs clearance fees or import taxes.
In some cases, it is not necessary to return the original product.
If a return is required, we will provide the necessary instructions and cover the return shipping costs.
If replacement or reshipment cannot reasonably resolve the issue, we will arrange a refund or other suitable solution.
This section does not limit any consumer rights you may have under applicable law.
7.3 How to apply for a return
To request a return, please send an email to:
Please provide the following information within 30 calendar days of receiving your order:
- Tu número de pedido u otra prueba de compra;
- The item you wish to return;
- Briefly explain your reason for the return.
Después de recibir su solicitud de devolución, nuestro equipo de atención al cliente proporcionará la dirección de devolución adecuada y las instrucciones de devolución según su pedido y el país o región de destino.
Please do not send returns to the original shipping address shown on the package , and do not return the item until you receive the correct return address and instructions from us.
Generally, please send the returned item within 7 calendar days of receiving the return address and instructions .
Please pack your items properly, use traceable shipping methods, and retain the tracking number and mailing receipt.
As long as your return request is submitted within the applicable return period, any time spent waiting for our response or return instructions will not cause your request to expire.
7.4 Return shipping costs
If you return the product due to a change of mind, dislike of the scent, or other reasons unrelated to the product, you will be responsible for the return shipping costs.
Unless required by applicable law , the original shipping fee is generally not refundable .
If a product needs to be returned due to damage, incompleteness, error, or defect, we will cover the necessary return shipping costs .
We do not charge a restocking fee or a fixed return processing fee.
7.5 Refund Time and Method
For returns that meet our 30-day return policy and must be returned to us, we will initiate a refund via your original payment method within 5 business days of receiving and inspecting the returned goods, unless applicable law requires an earlier refund .
If we confirm that the item does not require a return, we will initiate a refund process via your original payment method within 5 business days of confirming the refund, unless applicable law requires an early refund .
The refund amount will be based on the actual amount paid for the eligible goods and will include any applicable taxes that are legally required to be refunded.
Order-level discounts will be allocated based on the actual amount paid for the relevant products.
After we initiate a refund, your bank or payment service provider may need additional time to process the refund.
If you have not received your refund within 10 business days after we initiate the refund , please contact us.
Without your consent, we will not refund the amount due to your original payment method in the form of store points, credits, or coupons.
If you wish to purchase other products, you can return the eligible items first and then place a new order.
Free replacement service for product defects will be provided in accordance with relevant after-sales service regulations.
7.6 After-sales support for wholesale orders
After-sales arrangements for wholesale orders shall be subject to the quotation, order confirmation, invoice or other written terms agreed upon by both parties.
If a wholesale order is confirmed to have damage, shortage, wrong shipment, or product quality issues, we will bear the cost of replacing or reshipping the product, as well as the corresponding replacement shipping cost.
The specific solution will be determined by both parties through negotiation based on the product condition, transportation situation and order terms.
8. Use aromatherapy products and accessories safely.
Please use the incense according to the instructions included with each product, and use a suitable incense burner or holder designed specifically for this fragrance.
When using incense sticks, ensure they are securely supported and use a suitable ash-collecting surface or accessory.
Before use, carefully separate the incense rings according to the instructions.
Backflow incense must be used with a suitable backflow incense burner.
Please use incense in a well-ventilated area and keep it away from flammable materials.
Please keep incense, incense burner, incense ash, and lighting tools out of the reach of children and pets, and in a place where they are not likely to be knocked over.
Someone must always supervise the burning of incense.
Do not burn incense while sleeping. Make sure to extinguish the incense completely before leaving or going to sleep.
If the incense burner or incense holder is damaged, unstable, or malfunctions during use, please stop using it.
If you are unsure how to use the product correctly, please contact us.
Our product recommendation questionnaire will provide you with shopping suggestions based on the usage scenarios and preferences you provide.
Before purchasing or using the product, please be sure to check its specific specifications, packaging contents, and instructions for use.
9. Website Use and Intellectual Property
All text, images, designs, trademarks, logos and other content on this website that are protected by applicable laws are the property of us or the relevant rights holders.
You can browse the website and save relevant product information and purchase records for personal shopping, order management, and reasonable product reference.
You may not use the protected website content for commercial reproduction, brand misuse, misleading advertising, or any other activity that infringes the rights of MORI TASTE or other rights holders without authorization, unless such use is permitted by applicable law.
You may not use this website for fraud, impersonation, illegal acquisition of personal information, dissemination of malicious software, or to interfere with the normal operation of this website.
If we reasonably suspect that an activity involves illegal activities, infringement, fraud, or website security risks, we may take necessary and appropriate measures to restrict such activities.
Any such restrictions do not exempt us from our obligations to valid customer orders or the rights that customers may enjoy under applicable law.
10. Privacy and External Links
To learn how we collect, use, store, or otherwise process the personal information you provide when shopping, contacting us, or using website features, please see our política de privacidad :https://moritaste.com/privacy-policy/
If you access a third-party website through our website, please also review that third party’s terms of service and privacy statement.
The content, services, and operating rules of third-party websites are the responsibility of their respective operators.
The involvement of third-party payment service providers, delivery companies, or other service providers in order processing does not exempt us from any liability for order fulfillment or after-sales support under applicable law.
11. Responsibility and Consumer Rights
We will fulfill orders in accordance with applicable laws and agreed transaction terms, and will be responsible for products that do not conform to the agreement, delivery issues that we are responsible for, or after-sales matters.
Problems arising from failure to follow product instructions or other improper use will be assessed based on the actual cause, product condition, and applicable laws.
The product usage requirements and descriptions of reasonable handcrafting differences do not affect your right to seek remedies for genuine product defects or quality issues.
The website may be temporarily unavailable from time to time due to maintenance, technical malfunctions, network problems or other reasonable reasons.
We will take reasonable measures to resolve such issues.
If a website issue affects a paid order, we will contact the affected customer and provide an appropriate solution in accordance with applicable law.
Nothing in these Terms and Conditions excludes or limits any liability that cannot be excluded or limited by law, including our liability for product defects, personal injury, fraud or other illegal acts.
If any provision of these Terms is held to be unenforceable or not applicable under applicable law, that provision shall be governed by applicable law. Any remaining provisions that are valid on their own shall remain in full force and effect.
12. Applicable Law and Dispute Resolution
The law applicable to these Terms and related transactions, as well as the rules of jurisdiction and dispute resolution, will be determined in accordance with applicable laws and regulations.
This clause does not apply to any mandatory consumer protection rights applicable in your place of residence.
If you have any questions or disputes regarding the products, orders, these terms, or related transactions, you can first contact us through the following methods:
And provide relevant order information and problem descriptions.
We will review this matter and seek a suitable solution.
Contacting us or participating in informal resolution does not affect your right to file a complaint with a consumer protection agency or seek relief in court or other competent authorities.
13. Updates to these Terms and Conditions and Contact Information
We may update these Terms from time to time to reflect changes to our product and service arrangements or applicable legal requirements. The updated version and effective date will be displayed on this page.
If the changes have a material impact on the rights or obligations of our customers, we will provide notice as required by applicable law.
Orders that have been legally established are generally still subject to the terms and conditions stipulated at the time of ordering and the relevant laws.
Unless required by applicable law or otherwise agreed by both parties, subsequent updates will not automatically retroactively change the terms of these orders.
For any questions regarding products, orders, shipping, returns, refunds, or these terms, please contact us:
Marca: SABOR MORI
Dirección de la empresa: Guangzhou, Provincia de Guangdong, China
Correo electrónico de atención al cliente: hello@moritaste.com
We usually reply within 2 hours and no later than 24 hours, except during Chinese public holidays.
After receiving your return request, our customer service staff will provide a corresponding return address based on your order and the destination country or region.
Please do not use our company contact address or the shipping address printed on the package as the return address.