MORI TASTE | Terms of Service
Last updated: September 16, 2026
1. Scope of these Terms and Conditions and Business Information
These Terms of Service apply when you visit https://www.moritaste.com , purchase fragrance products or accessories, use our product recommendation questionnaire, or contact our customer service team
MORI TASTE is our brand name. In these terms, “we” and “our” refer to the operators of this website and the merchants selling products through this website. Our company is located in Guangzhou, Guangdong Province, China. Please see Article 13 for complete contact information.
These terms, along with the relevant product pages and our shipping, returns, and refund policies , outline the terms applicable to standard retail orders.
For wholesale orders, product selection, quantity, pricing, payment, shipping, and after-sales arrangements shall be subject to the quotation, order confirmation, invoice, or other written terms agreed upon between MORI TASTE and the wholesale customer.
To learn how we handle your personal information, please review our privacy policy before placing your order . If you have any questions, please contact us.
2. Procurement needs and customer information
You must have the legal capacity required by applicable law to enter into a purchase agreement, and you must be authorized to use the payment method selected for the order.
If you are placing a wholesale order on behalf of a company or other organization, you must be authorized to confirm the order and related transaction terms on their behalf.
Please provide accurate and complete order information, including your contact email address, recipient’s name, and shipping address, so that we can process your order, arrange shipment, and provide after-sales support.
Before submitting your order, please carefully check the product, quantity, payment amount, and shipping information.
If you find any errors after placing your order, please contact us as soon as possible. We will do our best to assist you based on the current processing and shipping status of your order.
If the recipient’s name, contact information, or delivery address provided by the customer is incorrect or incomplete, resulting in redelivery fees, address correction fees, or other reasonable additional costs, these costs may be borne by the customer, unless otherwise provided by applicable law .
We will continue to assist in the investigation and resolution of related delivery issues.
3. Product description, packaging contents, and natural variations
Our product page provides detailed information on the appearance, materials, specifications, packaging contents, and intended use of incense and incense burner accessories. Please read the product information carefully before purchasing.
Handmade items may vary reasonably in size, color, texture, or shape.
These differences should be kept within a reasonable range as described on the product page and should not affect the product’s expected quality, functionality, or safety.
Damage, missing items, product defects, or material discrepancies that do not conform to the product description are not considered normal handmade differences and will be handled in accordance with these terms and our shipping, returns, and refund policies .
Combustion time is an approximation. Actual combustion time may vary depending on environment, airflow, and usage.
Incense with the same scent name may smell slightly different across sizes or product lines.
The actual contents and accessories of the product are subject to the packaging contents listed on the relevant product page.
Incense burners, incense holders, ash collection accessories, decorations and other props shown in lifestyle photography are not automatically included in the product unless specifically listed as part of the packaging.
Backflow incense must be used with a suitable backflow incense burner. Unless the product page explicitly states that the product is a set or combination pack that includes an incense burner, backflow incense does not include an incense burner.
4. Pricing, payment, and promotion
Before you complete your purchase, the product price, transaction currency, shipping cost, and applicable discounts will be displayed.
Please carefully check the product details, quantity, shipping costs, and total amount displayed on the checkout page before making payment.
Orders placed through the website must be paid for according to the total amount shown at checkout.
This website currently supports PayPal payments . Your actual payment options will be displayed at checkout.
Wholesale customers who choose to pay through the website must first confirm the products, quantities, and wholesale prices with us.
Before payment, we will adjust the total order amount according to the wholesale price agreed upon by both parties. The customer can then pay the confirmed amount through the website.
For wholesale orders arranged offline, the payment method and payment schedule will be determined by the quotation, order confirmation, invoice or other written agreement between the parties.
Coupons, discounts and other promotions are subject to the terms and conditions listed at the time of promotion.
The customs clearance, duty, and import tax arrangements for standard retail orders are described in Clause 6 of these Terms and Conditions, as well as in our shipping, returns, and refund policies .
For wholesale orders, the allocation of these costs will be determined based on the quoted price and order terms agreed upon by both parties.
Price changes apply to new orders placed after the changes take effect.
For orders that have already been legally established, we will not demand additional payment simply because the product price changes afterward.
If there are obvious errors in product pricing, discount calculations, or other order information, we will promptly contact the affected customers to explain the problem and handle the matter in accordance with applicable laws.
We will not charge any additional fees or replace the products you order with other products without your consent.
5. Order confirmation, changes, and cancellation
Please keep your order number, payment records, and other proof of purchase safe so you can use them when you need to track your order or seek after-sales support.
For orders submitted and paid for through the website, we will send an order confirmation via email.
If you need to change the recipient, shipping address, product, or quantity, or if you wish to cancel your order, please contact us as soon as possible using the following methods:
We will check the current processing and shipping status of your order and inform you whether your requested changes or cancellations are still possible.
If the order has already been shipped, any cancellation or return request will be processed in accordance with applicable law and our shipping, returns and refund policies .
If insufficient stock, payment issues, incorrect product information, or other specific problems affect our ability to complete your order, we will contact you promptly to explain the situation.
If a refund is issued, the eligible amount will be returned to the original payment method.
Without your consent, we will not refund the amount due to your original payment method in the form of store points, credits, or coupons.
Changes or cancellations to wholesale orders shall be subject to the quotation, order confirmation, invoice, or other written terms agreed upon by both parties.
6. Transportation, distribution, and customs
Standard retail orders will be automatically shipped from our warehouse in China or the United States, depending on product inventory and delivery address.
We currently offer retail delivery to the countries and regions supported at checkout . Any destination restrictions and available delivery methods will be displayed at checkout.
Unless a different processing time is clearly stated on the product page before purchase, orders are usually processed and prepared for shipment within 2–3 calendar days after payment.
Aromatherapy products and incense burners may be shipped separately for packaging or shipping purposes.
If the order is split into multiple packages, each package will have separate tracking information.
Whether your order is dispatched from our China warehouse or U.S. warehouse, the estimated delivery time is 5–8 calendar days after dispatch.
Please allow approximately 7–11 calendar days in total from payment to delivery, including 2–3 calendar days for order processing and preparation. This total timeframe is an estimate and may be affected by customs procedures, peak shipping periods, weather conditions, carrier operations, or other circumstances outside the normal delivery process.
We currently ship to the United States and EU member states. Orders of US$59 or more qualify for free shipping; orders below US$59 have a shipping fee equal to US$7 in the checkout currency. Available shipping methods and estimated delivery times are shown at checkout based on the delivery address.
The estimated delivery time is calculated from the date the package is shipped, excluding order preparation or processing time.
Customs procedures, peak shipping seasons, weather conditions, carrier operations, or other transport-related factors can sometimes cause delays.
For standard retail orders shipped to supported destinations, we will arrange the relevant international shipping and bear the applicable customs clearance fees, duties and import taxes .
Retail customers should not be required to pay these fees separately when they receive an order.
If the carrier, customs authorities, or other organizations require you to pay customs clearance fees, duties, or import taxes, please contact us before making payment so that we can verify and assist with the request.
If we are unable to ship within the promised timeframe, we will contact you before the original shipping deadline to explain the reason, provide an updated estimated shipping date, and allow you to choose to continue waiting or cancel the affected items for a refund .
If applicable law requires your consent before extending the shipping time, and we are unable to obtain that consent, we will cancel the affected goods that have not yet been shipped and immediately refund you via the original payment method.
If your package has not been delivered by the estimated delivery time, please contact us so we can investigate.
If the package is confirmed to be lost, we will contact you to find out how you would like to resolve the matter and arrange for a free replacement or refund .
No investigation by any operator shall limit or affect any consumer rights you may enjoy under applicable law.
Wholesale orders can be shipped by sea or air according to customer requirements.
The shipping method, freight, estimated delivery time, customs arrangements, and applicable taxes for wholesale orders are all determined by the agreed-upon quotation and order terms.
7. Returns, refunds, and after-sales support
7.1 Standard Retail Order 30-Day Return Policy
For standard retail orders purchased through the MORI TASTE website, we offer a 30-day return period.
You can apply for a return within 30 calendar days of receiving your order .
Returns due to personal fragrance preference, change of mind, or purchase of promotional or discounted items must meet the following conditions:
- This product has never been used or burned;
- Retain the original product packaging;
- All accessories are retained;
- The product was not damaged due to operations that exceeded the scope of reasonable and necessary inspection.
Opening the packaging does not automatically disqualify the product from being returned, as long as the product itself is unused, unburned, and meets the other conditions mentioned above.
Incense that has already been used or burned is generally not eligible for this additional 30-day return policy.
This restriction does not apply to products with quality issues.
This 30-day return policy does not restrict any consumer rights you may have under applicable law.
7.2 Damaged, missing, incorrect, or defective items
If your order arrives damaged, missing items, contains the wrong items, or has a product quality issue, please contact:
Provided:
- Your order number or other proof of purchase;
- Brief description of the problem;
- If possible, please provide a photo showing the problem.
We don’t need unboxing videos.
Once the problem is confirmed, we will provide a suitable solution based on the specific circumstances and, with your consent, arrange for a free replacement or reshipment .
For standard retail orders, we will cover the cost of replacing the product, shipping costs, and any related customs clearance fees or import taxes.
In some cases, it is not necessary to return the original product.
If a return is required, we will provide the necessary instructions and cover the return shipping costs.
If replacement or reshipment cannot reasonably resolve the issue, we will arrange a refund or other suitable solution.
This section does not limit any consumer rights you may have under applicable law.
7.3 How to apply for a return
To request a return, please send an email to:
Please provide the following information within 30 calendar days of receiving your order:
- Your order number or other proof of purchase;
- The item you wish to return;
- Briefly explain your reason for the return.
After receiving your return request, our customer service team will provide the appropriate return address and return instructions based on your order and destination country or region.
Please do not send returns to the original shipping address shown on the package , and do not return the item until you receive the correct return address and instructions from us.
Generally, please send the returned item within 7 calendar days of receiving the return address and instructions .
Please pack your items properly, use traceable shipping methods, and retain the tracking number and mailing receipt.
As long as your return request is submitted within the applicable return period, any time spent waiting for our response or return instructions will not cause your request to expire.
7.4 Return shipping costs
If you return the product due to a change of mind, dislike of the scent, or other reasons unrelated to the product, you will be responsible for the return shipping costs.
Unless required by applicable law , the original shipping fee is generally not refundable .
If a product needs to be returned due to damage, incompleteness, error, or defect, we will cover the necessary return shipping costs .
We do not charge a restocking fee or a fixed return processing fee.
7.5 Refund Time and Method
For returns that meet our 30-day return policy and must be returned to us, we will initiate a refund via your original payment method within 5 business days of receiving and inspecting the returned goods, unless applicable law requires an earlier refund .
If we confirm that the item does not require a return, we will initiate a refund process via your original payment method within 5 business days of confirming the refund, unless applicable law requires an early refund .
The refund amount will be based on the actual amount paid for the eligible goods and will include any applicable taxes that are legally required to be refunded.
Order-level discounts will be allocated based on the actual amount paid for the relevant products.
After we initiate a refund, your bank or payment service provider may need additional time to process the refund.
If you have not received your refund within 10 business days after we initiate the refund , please contact us.
Without your consent, we will not refund the amount due to your original payment method in the form of store points, credits, or coupons.
If you wish to purchase other products, you can return the eligible items first and then place a new order.
Free replacement service for product defects will be provided in accordance with relevant after-sales service regulations.
7.6 After-sales support for wholesale orders
After-sales arrangements for wholesale orders shall be subject to the quotation, order confirmation, invoice or other written terms agreed upon by both parties.
If a wholesale order is confirmed to have damage, shortage, wrong shipment, or product quality issues, we will bear the cost of replacing or reshipping the product, as well as the corresponding replacement shipping cost.
The specific solution will be determined by both parties through negotiation based on the product condition, transportation situation and order terms.
8. Use aromatherapy products and accessories safely.
Please use the incense according to the instructions included with each product, and use a suitable incense burner or holder designed specifically for this fragrance.
When using incense sticks, ensure they are securely supported and use a suitable ash-collecting surface or accessory.
Before use, carefully separate the incense rings according to the instructions.
Backflow incense must be used with a suitable backflow incense burner.
Please use incense in a well-ventilated area and keep it away from flammable materials.
Please keep incense, incense burner, incense ash, and lighting tools out of the reach of children and pets, and in a place where they are not likely to be knocked over.
Someone must always supervise the burning of incense.
Do not burn incense while sleeping. Make sure to extinguish the incense completely before leaving or going to sleep.
If the incense burner or incense holder is damaged, unstable, or malfunctions during use, please stop using it.
If you are unsure how to use the product correctly, please contact us.
Our product recommendation questionnaire will provide you with shopping suggestions based on the usage scenarios and preferences you provide.
Before purchasing or using the product, please be sure to check its specific specifications, packaging contents, and instructions for use.
9. Website Use and Intellectual Property
All text, images, designs, trademarks, logos and other content on this website that are protected by applicable laws are the property of us or the relevant rights holders.
You can browse the website and save relevant product information and purchase records for personal shopping, order management, and reasonable product reference.
You may not use the protected website content for commercial reproduction, brand misuse, misleading advertising, or any other activity that infringes the rights of MORI TASTE or other rights holders without authorization, unless such use is permitted by applicable law.
You may not use this website for fraud, impersonation, illegal acquisition of personal information, dissemination of malicious software, or to interfere with the normal operation of this website.
If we reasonably suspect that an activity involves illegal activities, infringement, fraud, or website security risks, we may take necessary and appropriate measures to restrict such activities.
Any such restrictions do not exempt us from our obligations to valid customer orders or the rights that customers may enjoy under applicable law.
10. Privacy and External Links
To learn how we collect, use, store, or otherwise process the personal information you provide when shopping, contacting us, or using website features, please see our privacy policy :https://moritaste.com/privacy-policy/
If you access a third-party website through our website, please also review that third party’s terms of service and privacy statement.
The content, services, and operating rules of third-party websites are the responsibility of their respective operators.
The involvement of third-party payment service providers, delivery companies, or other service providers in order processing does not exempt us from any liability for order fulfillment or after-sales support under applicable law.
11. Responsibility and Consumer Rights
We will fulfill orders in accordance with applicable laws and agreed transaction terms, and will be responsible for products that do not conform to the agreement, delivery issues that we are responsible for, or after-sales matters.
Problems arising from failure to follow product instructions or other improper use will be assessed based on the actual cause, product condition, and applicable laws.
The product usage requirements and descriptions of reasonable handcrafting differences do not affect your right to seek remedies for genuine product defects or quality issues.
The website may be temporarily unavailable from time to time due to maintenance, technical malfunctions, network problems or other reasonable reasons.
We will take reasonable measures to resolve such issues.
If a website issue affects a paid order, we will contact the affected customer and provide an appropriate solution in accordance with applicable law.
Nothing in these Terms and Conditions excludes or limits any liability that cannot be excluded or limited by law, including our liability for product defects, personal injury, fraud or other illegal acts.
If any provision of these Terms is held to be unenforceable or not applicable under applicable law, that provision shall be governed by applicable law. Any remaining provisions that are valid on their own shall remain in full force and effect.
12. Applicable Law and Dispute Resolution
The law applicable to these Terms and related transactions, as well as the rules of jurisdiction and dispute resolution, will be determined in accordance with applicable laws and regulations.
This clause does not apply to any mandatory consumer protection rights applicable in your place of residence.
If you have any questions or disputes regarding the products, orders, these terms, or related transactions, you can first contact us through the following methods:
And provide relevant order information and problem descriptions.
We will review this matter and seek a suitable solution.
Contacting us or participating in informal resolution does not affect your right to file a complaint with a consumer protection agency or seek relief in court or other competent authorities.
13. Updates to these Terms and Conditions and Contact Information
We may update these Terms from time to time to reflect changes to our product and service arrangements or applicable legal requirements. The updated version and effective date will be displayed on this page.
If the changes have a material impact on the rights or obligations of our customers, we will provide notice as required by applicable law.
Orders that have been legally established are generally still subject to the terms and conditions stipulated at the time of ordering and the relevant laws.
Unless required by applicable law or otherwise agreed by both parties, subsequent updates will not automatically retroactively change the terms of these orders.
For any questions regarding products, orders, shipping, returns, refunds, or these terms, please contact us:
Brand: MORI TASTE
Company Address: Guangzhou, Guangdong Province, China
Customer Service Email: hello@moritaste.com
We usually reply within 2 hours and no later than 24 hours, except during Chinese public holidays.
After receiving your return request, our customer service staff will provide a corresponding return address based on your order and the destination country or region.
Please do not use our company contact address or the shipping address printed on the package as the return address.