MORI TASTE Terms of Service

Concise English Review Draft · 5 September 2026

Internal note: Complete every field in square brackets and confirm the 30-day returns period before publication. This note is not part of the customer terms.

1. About Us and These Terms

This website is operated under the MORI TASTE brand by [full legal business name], registered at [full address and country], registration number [number, if applicable]. Website: [domain]. Email: [customer service email]. Telephone: [international telephone number]. This business is the seller of your goods.

These Terms apply to consumer purchases made through our website and deliveries to supported locations in the United States and European Union shown at checkout. They should be read with our [Shipping Policy], [Returns Policy] and [Privacy Policy]. Nothing in these Terms limits mandatory consumer rights under applicable law.

2. Products

We sell coreless incense sticks, incense coils, backflow incense and related holders and burners. The product page at the time of purchase states the format, quantity, materials, instructions and package contents. Backflow incense does not include a dedicated backflow burner unless expressly stated.

Burn times are approximate: sticks 30⁠–⁠60 minutes, coils 90⁠–⁠120 minutes and backflow incense 10⁠–⁠15 minutes. Environment and use may affect burn time, fragrance and smoke. Screens, lighting and natural production differences may also affect appearance, but goods must still match their description and meet applicable quality requirements.

3. Orders, Prices and Payment

You must have legal capacity to purchase and be authorised to use your payment method. Please provide accurate contact, billing and delivery details and protect any account login information.

Placing an order is an offer to buy the goods at the price shown at checkout. An automated receipt is only an acknowledgement. The contract is formed when we accept the order or send a dispatch confirmation, whichever occurs first, unless applicable law provides otherwise. Before acceptance, we may reject an order because of unavailable stock, delivery restrictions, reasonable fraud concerns or an obvious error. Any payment received for a rejected or cancelled order will be refunded promptly to the original payment method.

Before payment, we will display the currency, product price, taxes, shipping, discounts and total amount due. We will not add charges or substitute products without your consent. Your payment provider may separately charge currency conversion or other fees under its agreement with you.

4. Shipping and Import Charges

Orders are currently shipped from China. Processing times, estimated transit times, supported destinations and charges appear in the Shipping Policy. Estimates are not guaranteed dates, but any expressly promised date and statutory delivery obligation still applies. If a significant delay occurs, we will explain the available options, including continued waiting or cancellation and refund where applicable.

Supported destinations use duty-paid shipping. We or our logistics provider handle normal customs duties, import VAT and routine clearance fees, so you should not pay them again on delivery. If a carrier or customs authority requests payment, contact us with the notice and your order details. Keep proof of any payment so we can investigate and reimburse verified charges that were our responsibility. Lawful customs inspections and reasonable requests for recipient information may still occur.

For delivery arranged by us, risk of loss or damage passes when you or your nominated recipient, other than the carrier, physically receives the goods. If tracking shows delivery but the parcel has not arrived, contact us so we can investigate.

5. Changes and Cancellations

Contact us as soon as possible to request an order change or cancellation. We will confirm whether it is still possible. A dispatched parcel may not be interceptable, but this does not remove any statutory withdrawal, return or non-conformity rights. Refusing delivery alone may not clearly cancel an order, so please also notify us directly.

6. Voluntary Returns

In addition to statutory rights, we offer voluntary returns within [30 days—confirm against the final Returns Policy] after physical delivery. Eligible goods must be unused, complete and safely packed with all included accessories. Opening the outer package for inspection does not automatically prevent a return.

Ordinary non-fault returns must be sent to [recipient, full return address in China, postcode and telephone number]. You pay the direct return shipping cost where this was clearly disclosed before purchase. Contact us before shipping to confirm the address and instructions. The Returns Policy states the request and return deadlines, refund scope and processing time. This process does not make prior approval a condition of any statutory withdrawal right.

7. EU Right of Withdrawal

Where EU consumer law applies, you generally have 14 days after physical delivery to withdraw from an online purchase without giving a reason. For goods delivered separately under one order, the period generally begins when the last item arrives. Send a clear withdrawal statement to the address or email in Section 1 or use [online withdrawal function link]. The model form below is optional and prior approval is not required.

Unless we arrange collection, send the goods back within 14 days after notifying us. Ordinary withdrawal returns go to China, and you bear the direct return cost only if told before purchase. For withdrawal from the whole order, we will refund the legally required amount, including the cost of our least expensive standard delivery option. We may withhold reimbursement until we receive the goods or proof of return where the law allows. Refunds use the original payment method unless you agree to another method without additional cost.

You may be responsible for loss in value caused by handling beyond what is necessary to check the goods. Lighting or substantially consuming incense may exceed normal inspection; opening a box alone does not. Any legal exception to withdrawal applies only when its conditions are met and the required information was provided.

8. Damaged, Incorrect or Non-Conforming Goods

Contact us if goods are damaged, incomplete, incorrect, unusable or materially different from their description. Provide the order details and, where reasonably possible, photographs. An unboxing video is not required to preserve statutory rights.

For a verified issue that is our responsibility, we will provide the remedy required by law, which may include missing items, repair, replacement, price reduction or refund. We will bear costs that the law places on us. EU consumers receive the applicable legal guarantee of conformity, generally at least two years, subject to national law and evidential rules. This covers non-conformity existing at delivery; it does not require incense consumed through normal burning to last for two years.

9. Safe Use

Follow the product instructions. Use a compatible, stable and heat-resistant holder that catches ash, placed on a heat-resistant surface. Keep the area ventilated and away from flammable materials, children and pets. Never leave burning incense unattended, and allow it to cool before touching or cleaning it.

Backflow incense requires a dedicated burner. Avoid direct draughts while maintaining ventilation, as airflow affects the downward smoke. Never burn incense while sleeping; fully extinguish it before sleeping or leaving. Incense is not edible.

Fragrance descriptions, ritual suggestions and our product quiz help customers choose a use occasion. They are not promises of treatment, improved sleep or increased productivity.

10. Website Content, Reviews and Conduct

Do not use the website for fraud, impersonation, malicious software, unlawful collection of personal information or infringement of others’ rights. We may apply reasonable access restrictions for misuse without avoiding our duties concerning existing orders, refunds or complaints.

Our brand marks, text, images, videos and page designs, or those used under licence, are protected by applicable intellectual property laws. Buying a product does not grant a commercial licence to use them, and we do not claim ownership of third-party or generic product designs.

You retain ownership of content you submit. By publicly submitting a review or image, you grant us a non-exclusive, royalty-free licence to display it and make necessary technical adjustments without changing its meaning. Separate advertising use of private messages, likenesses or reviews requires any additional permission required by law. We do not penalise honest negative reviews. We may moderate content that is unlawful, invasive of privacy, infringing, abusive, malicious, clearly false or irrelevant.

11. Privacy and Third-Party Services

Our Privacy Policy explains how we use personal information and the rights available to you. Accepting these Terms does not automatically consent to marketing or non-essential tracking. Payment, shipping and website functions may involve third-party providers with their own terms, but using them does not remove our legal responsibilities as seller.

12. Liability, Events Beyond Our Control and Disputes

We will use reasonable care in fulfilling orders. Responsibility for breach, loss and remedies depends on these Terms, the circumstances and applicable law. Nothing excludes liability that cannot lawfully be excluded, including applicable liability for death or personal injury, fraud, intentional misconduct or gross negligence, product defects and mandatory consumer protection.

If an event beyond our reasonable control affects performance, we will notify you and take reasonable steps to reduce the effect. It does not automatically remove statutory cancellation, refund or other rights.

For questions or complaints, contact us using the details in Section 1 and provide the order number and issue. You may also use any regulator, payment provider or court available by law. Applicable law and jurisdiction follow the relevant legal rules; mandatory consumer protections in your place of residence remain available. These Terms do not require mandatory arbitration or waive legal remedies.

13. Changes to These Terms

We may update these Terms and show a new effective date. Changes apply to later transactions and do not retrospectively reduce rights under existing orders unless required by law or validly agreed. If one provision is invalid, the rest continues where legally possible. Delayed enforcement of a right does not waive it.

Effective date: [official publication date].

Appendix: Model Withdrawal Form

Use this form only if you wish to withdraw from a purchase contract. You may instead send another clear statement.

To: [legal business name, contact address and customer service email]

I/We withdraw from the contract for:

.

Ordered on: [date]. Received on: [date].

Consumer name and address: [details].

Signature: [paper forms only]. Date: [date].