Contact MORI TASTE
Monday–Friday U.S. Eastern Time: 6:00 AM–4:00 PM EDT / 5:00 AM–3:00 PM EST Central European Time: 12:00 PM–10:00 PM CEST / 11:00 AM–9:00 PM CET Closed on Chinese public holidays.
E-mail Support
Monday–Saturday U.S. Eastern Time: 2:00 AM–12:00 PM EDT / 1:00 AM–11:00 AM EST Central European Time: 8:00 AM–6:00 PM CEST / 7:00 AM–5:00 PM CET Closed on Chinese public holidays.
Telegram
Monday–Friday U.S. Eastern Time: 6:00 AM–4:00 PM EDT / 5:00 AM–3:00 PM EST Central European Time: 12:00 PM–10:00 PM CEST / 11:00 AM–9:00 PM CET Closed on Chinese public holidays.
CUSTOMER SUPPORT
How Can We Help?
We beantwoorden meestal binnen 2 uur tijdens ondersteuningsuren en uiterlijk binnen 24 uur, behalve tijdens Chinese feestdagen.
Please include your order number or proof of purchase, the affected item, and a short description of the issue. Photos are helpful when available. An unboxing video is not required.
Orders are usually prepared within 2–3 calendar days. Delivery usually takes 5–8 calendar days after dispatch. Use our tracking page to check your shipment. If tracking is unavailable, contact us with your order number.
For damaged, missing, incorrect, or faulty items, contact us with your order details. For eligibility, return instructions, and refund timing, read our Shipping, Returns & Exchanges policy.