Contact MORI TASTE
Monday–Friday U.S. Eastern Time: 6:00 AM–4:00 PM EDT / 5:00 AM–3:00 PM EST Central European Time: 12:00 PM–10:00 PM CEST / 11:00 AM–9:00 PM CET Closed on Chinese public holidays.
Email Support
Monday–Saturday U.S. Eastern Time: 2:00 AM–12:00 PM EDT / 1:00 AM–11:00 AM EST Central European Time: 8:00 AM–6:00 PM CEST / 7:00 AM–5:00 PM CET Closed on Chinese public holidays.
Telegram
Monday–Friday U.S. Eastern Time: 6:00 AM–4:00 PM EDT / 5:00 AM–3:00 PM EST Central European Time: 12:00 PM–10:00 PM CEST / 11:00 AM–9:00 PM CET Closed on Chinese public holidays.
CUSTOMER SUPPORT
How Can We Help?
We usually reply within 2 hours during support hours and no later than 24 hours, except during Chinese public holidays.
Please include your order number or proof of purchase, the affected item, and a short description of the issue. Photos are helpful when available. An unboxing video is not required.
Orders are usually prepared within 2–3 calendar days. Delivery usually takes 5–8 calendar days after dispatch. Use our tracking page to check your shipment. If tracking is unavailable, contact us with your order number.
For damaged, missing, incorrect, or faulty items, contact us with your order details. For eligibility, return instructions, and refund timing, read our Shipping, Returns & Exchanges policy.