Contact MORI TASTE

We usually reply within 2 hours during support hours and no later than 24 hours, except during Chinese public holidays.

Before ordering, tell us which product or incense format you are considering and what you would like to know. You do not need an order number.

For an existing order, include your order number or proof of purchase, the item involved, and a brief description of the issue. Photos are helpful when available. An unboxing video is not required.

Orders are usually prepared within 2–3 calendar days after payment. Estimated delivery is 5–8 calendar days after dispatch. Use our tracking page with your order ID and the billing email used at checkout to check your order. If tracking is unavailable, contact us with your order number or proof of purchase.

For damaged, missing, incorrect, or faulty items, contact us with your order details. For eligibility, return instructions, and refund timing, read our Shipping, Returns & Refunds policy.